Items purchased from Zylo’s online store are eligible for a full refund within 3 days of the date of delivery within Greece and 15 days for international returns. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. Please include a copy of your invoice. For inquiries regarding an exchange, please contact firstname.lastname@example.org. Note that exchanges are accepted for equal or lesser value of the original purchase.
IMPORTANT NOTICE | When you ship your glasses from outside the EU, declare no value at the post office and mention that you ship your glasses to us for return/exchange. Else customs might occur and the parcel will not be accepted.
*We do not accept returns on Engraved sunglasses.
Please send items to:
Petrou Kountouri 10
Syros 84100 Greece
T: +30 2281077070
We encourage you to send your product by a traceable method. Zylo is not responsible for lost or misdirected packages.